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FAQ - how can we help you?

You can either find answers by entering keywords regarding your question or you can search through our categories.

  1. All about

    1. What is
    2. What's's mission and vision?
    3. Can I also find on social media?
    4. See all 8 articles »
  2. Safe Space and Personal Boundaries.

    1. How to create a safe space: Community Guidelines
    2. Photo guidelines
    3. My photo for the profile verification check was rejected.
    4. See all 7 articles »
  3. First steps on

    1. How do I sign up on
    2. How can I edit my friends/who I'm following?
    3. How do I upload photos or videos?
    4. See all 4 articles »
  4. Your Profile

    1. How can I edit my profile?
    2. How can I upload/change my profile picture?
    3. How can I change my username?
    4. See all 6 articles »
  5. Your account: Basic and PLUS membership

    1. What's the difference between the PLUS and Basic memberships?
    2. How can I cancel my PLUS membership?
    3. How can I save my search settings?
    4. See all 4 articles »
  6. The HAPPY Token & ecosystem

    1. What is the HAPPY Token/ What can I do with it?
    2. How can I earn/purchase HAPPY Token?
  7. Sign up issues on

    1. Why didn't I receive an activation link?
    2. I have an activation link, but it doesn't work - what do I do?
    3. Can I register with my Facebook login?
  8. I can't sign in!

    1. My profile is blocked/hidden - Why, and what do I do now?
    2. What to do when I've forgotten my password?
    3. How can I change my password?
    4. See all 4 articles »
  9. The Happiness Chat

    1. Who are the Chat Ops and Admins?
    2. How do I send private messages?
    3. What can I do if someone is disruptive?
    4. See all 5 articles »
  10. How do I attend or organize an event?

    1. How can I create/change an event?
    2. How can I invite friends to my event?